Privacy Policy

Privacy Policy

ITGearHub Technologies Inc.

1. Overview

ITGearHub Technologies Inc. (“ITGearHub,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, create an account, place an order, request a quote, communicate with us, or use our services.

By accessing our website or engaging with ITGearHub, you acknowledge and accept the practices described in this Privacy Policy.

2. Information We Collect

We may collect information in the following ways:

a. Information You Provide

When you interact with us, we may collect personal and business details such as:

  • Name
  • Email address
  • Phone number
  • Company or organization name
  • Business, shipping, or billing address
  • Account registration details
  • Product inquiry, quotation, or order details

This information may be collected when you submit forms, request quotes, create an account, place orders, subscribe to communications, or contact us directly.

b. Account and Checkout Information

If you create an account or complete checkout through our website, we may collect information needed to manage your account, process your order, confirm your purchase, arrange shipping, provide customer support, and maintain transaction records.

c. Order and Transaction Details

If you purchase products or services from us, we may collect information related to:

  • Products ordered
  • Order history
  • Shipping and billing details
  • Payment-related information processed securely through third-party payment providers
  • Delivery, tracking, and fulfillment information

ITGearHub does not generally store complete payment card information directly. Payment details are handled through authorized third-party payment processors.

d. Communications

We may retain records of communications you have with us, including emails, phone calls, quote requests, support inquiries, website form submissions, or other messages sent to ITGearHub.

e. Website, Advertising, and Technical Data

When you browse our website, we may automatically collect limited technical and usage information such as:

  • IP address
  • Browser type
  • Device type and operating system
  • Pages viewed
  • Website interactions
  • Referral source
  • Approximate location based on technical data

We may use tools such as Google Analytics, Google Ads, Google Merchant Center, Microsoft Ads/UET, Meta Pixel, and similar technologies to measure website performance, understand user behaviour, improve advertising, and enhance the customer experience.

3. How We Use Your Information

We use collected information to:

  • Respond to inquiries and provide requested information
  • Create and manage customer accounts
  • Process orders, quotations, payments, and transactions
  • Arrange shipping and delivery within Canada
  • Communicate order updates, delivery notices, and service-related messages
  • Provide customer support
  • Improve our website, product selection, advertising, and customer experience
  • Measure website traffic, marketing performance, and advertising effectiveness
  • Prevent fraud, misuse, unauthorized access, or security issues
  • Maintain internal records and business operations
  • Meet legal, tax, regulatory, or contractual obligations

We do not use your personal information for purposes unrelated to our business relationship with you.

4. Information Sharing

ITGearHub does not sell or rent personal information.

We may share information only when necessary with:

  • Trusted service providers, including website hosting, IT, analytics, advertising, and payment processing providers
  • Shipping carriers, logistics providers, and fulfillment partners
  • Manufacturers, suppliers, or distributors involved in fulfilling orders or quotations
  • Advertising and measurement platforms such as Google, Microsoft, Meta, and related service providers
  • Professional advisors, including accounting, legal, or compliance providers
  • Legal or regulatory authorities, if required by law

All third parties are expected to handle information responsibly and in accordance with applicable privacy laws and their own privacy obligations.

5. Canada-Only Shipping

ITGearHub.ca currently ships products within Canada only. Information related to orders, shipping, delivery, taxes, and fulfillment is collected and used for Canadian transactions and related business operations.

6. Data Protection and Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

While we strive to protect your information, no online system, website, or transmission method can be guaranteed to be completely secure. We encourage users to take appropriate precautions when creating accounts, sharing information online, and protecting login credentials.

7. Your Privacy Rights

You have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate or outdated information
  • Request deletion of personal data, subject to legal, tax, accounting, security, or business retention requirements
  • Withdraw consent where applicable
  • Opt out of non-essential marketing communications
  • Ask questions about how your personal information is collected, used, or disclosed

Requests related to privacy rights can be made using the contact details listed below. We may need to verify your identity before completing certain requests.

8. Cookies and Website Technologies

Our website may use cookies, pixels, tags, and similar technologies to enhance functionality, remember preferences, analyze site usage, measure advertising performance, and improve usability.

These technologies may be used by ITGearHub and third-party platforms such as Google Analytics, Google Ads, Google Merchant Center, Microsoft Ads/UET, Meta Pixel, and similar service providers.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features, account functionality, checkout performance, or personalization.

9. Marketing Communications

If you choose to receive marketing communications from ITGearHub, we may use your contact information to send product updates, promotions, offers, business announcements, or related communications.

You may unsubscribe from non-essential marketing communications at any time by using the unsubscribe option included in our messages or by contacting us directly.

10. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, account management, fraud prevention, business records, legal compliance, tax obligations, and dispute resolution.

When information is no longer required, we may securely delete, anonymize, or dispose of it in accordance with our business practices and applicable requirements.

11. Policy Updates

This Privacy Policy may be updated from time to time to reflect operational changes, website updates, technology changes, legal requirements, or improvements to our practices. Any updates will be posted on this page with the revised effective date, where applicable.

We encourage users to review this policy periodically.

12. Contact Information

For questions, concerns, or requests related to this Privacy Policy or how your information is handled, please contact:

ITGearHub Technologies Inc.
Suite 700 - 6733 Mississauga Rd
Mississauga, ON L5N 6J5
Canada
Phone: (365) 990-2020
Email: sales@itgearhub.ca
Website: www.itgearhub.ca

13. Acceptance of This Policy

By using our website, creating an account, placing an order, requesting a quote, or engaging with ITGearHub Technologies Inc., you confirm that you have read and understood this Privacy Policy and agree to its terms.