Returns Policy
ITGearHub Technologies Inc.
This Returns Policy outlines the terms and conditions applicable to the return of hardware, software, and technology products purchased from ITGearHub Technologies Inc. (“ITGearHub,” “we,” “our,” or “us”). By placing an order through our website, accepting a quotation, or purchasing products from ITGearHub, you (“Customer,” “you,” or “your”) agree to the terms described below, in addition to any other applicable or agreed-upon sales terms.
1. Return Eligibility & Timeframe
Return requests must be submitted within fourteen (14) days from the invoice date (“Return Window”). Return requests submitted outside the Return Window may not be accepted.
Return eligibility is subject to product condition, manufacturer policies, supplier restrictions, and the terms outlined in this Returns Policy.
Certain products may be non-returnable due to manufacturer restrictions, supplier policies, special-order status, product configuration, or licensing requirements. Where applicable, return eligibility may require prior approval from the original equipment manufacturer (“OEM”), supplier, or authorized distributor.
2. Return Merchandise Authorization (RMA)
All returns require a valid Return Merchandise Authorization (RMA) issued or approved by ITGearHub before products are returned.
To request an RMA, customers must provide:
- Order or invoice number
- Product description and model number
- Product serial number, where applicable
- Reason for the return
- Confirmation of whether the product or factory packaging has been opened
- Details of any product defect, damage, or technical issue, where applicable
Submitting a return request does not automatically authorize the return. ITGearHub will review the request and provide return instructions if the return is approved.
Products returned without an approved RMA may be refused and returned to the customer at the customer’s expense.
3. Return Shipping Requirements
- Authorized returns must be received within ten (10) days of RMA issuance
- Products received after this timeframe may be refused or require a new return authorization
- The RMA number must be clearly referenced on the return shipment or shipping documentation
- Customers must follow all return instructions provided by ITGearHub
- Customers must use a trackable and appropriately insured shipping method
Products must be returned to the location specified in the RMA instructions. The return location may be an ITGearHub-designated facility, supplier, distributor, manufacturer, or authorized service location.
ITGearHub is not responsible for products lost, misdirected, or damaged during return transit.
4. Condition of Returned Products
To be eligible for return, products must meet all applicable return conditions, including:
- Products must be returned in their original manufacturer packaging
- All original contents must be included, including manuals, cables, accessories, adapters, warranty materials, and components
- Products must not show signs of misuse, unauthorized modification, physical damage, or improper installation
- Manufacturer packaging must not be defaced, written on, permanently labeled, or unnecessarily damaged
- Serial numbers and product identification labels must remain intact and unaltered
Returns that are incomplete, damaged, altered, or missing original components may be refused, returned to the customer at the customer’s expense, or subject to deductions or restocking fees.
5. Unopened Products
Products that remain factory sealed, unused, and unopened may be eligible for return or exchange when a return request is submitted within the Return Window and the product is otherwise eligible for return.
Opened products may be subject to a restocking fee or may be deemed non-returnable depending on the product category, manufacturer requirements, supplier restrictions, and condition of the product and packaging.
Return authorization for an unopened product does not guarantee full credit until the product has been received and inspected.
6. Defective or Dead-on-Arrival (DOA) Products
Many products sold by ITGearHub are covered by the applicable manufacturer’s warranty. Customers may be required to contact the OEM directly for troubleshooting, technical diagnosis, repair, or replacement before a return can be authorized.
Where required, customers may need to obtain and provide an OEM case number, support reference number, diagnostic result, or other confirmation of the reported defect.
If ITGearHub authorizes the return of a defective or Dead-on-Arrival (“DOA”) product, replacement, repair, or credit will be determined after the product is received, inspected, and approved in accordance with applicable manufacturer, supplier, or distributor requirements.
Products determined to be functioning correctly, physically damaged, improperly installed, misused, or otherwise not defective may be returned to the customer and may be subject to shipping, handling, diagnostic, or restocking charges.
7. Products Damaged in Transit
Customers are responsible for inspecting shipments upon delivery. Any visible damage should be noted on the carrier’s delivery record before the shipment is accepted whenever possible.
Customers must retain the product, original shipping carton, manufacturer packaging, packing materials, and shipping labels and notify ITGearHub promptly after delivery to initiate a damage claim.
ITGearHub may request photographs, carrier documentation, serial numbers, packaging images, or other information required to investigate and process the claim.
Failure to retain the original packaging or provide requested documentation may affect the ability to process a carrier or shipping damage claim.
8. Software, Licenses & Digital Products
All software, license, activation key, subscription, and digital product sales are final.
Software licenses, electronic licenses, activation keys, subscriptions, digital entitlements, downloadable products, and other electronically delivered products are non-returnable and non-refundable once ordered, issued, activated, registered, or delivered.
9. Special-Order & Non-Returnable Products
Certain products may be designated as special order, custom configured, built-to-order, discontinued, clearance, final sale, or otherwise non-returnable.
Products specifically sourced or ordered for a customer may not be eligible for cancellation or return once the order has been placed with the manufacturer, supplier, or distributor.
Return restrictions communicated on a product page, quotation, order confirmation, invoice, or other sales documentation form part of this Returns Policy.
10. Refunds & Credits
Approved refunds or credits are issued only after the returned product has been received, inspected, and approved.
Where a refund is approved, it may be issued to the original payment method or as an account credit, depending on the transaction and applicable circumstances.
Original shipping charges, return shipping charges, handling fees, insurance costs, and other service-related charges are generally non-refundable unless the return resulted directly from an error by ITGearHub or its fulfillment provider.
Processing times for refunds may vary depending on the payment provider or financial institution.
11. Fees & Charges
Unless the return is due to an error by ITGearHub or its supplier, customers are responsible for applicable return shipping, handling, insurance, warehouse, diagnostic, and related charges.
Restocking fees may apply depending on product condition, packaging condition, manufacturer requirements, supplier policies, and the circumstances of the return.
Applicable fees or deductions may be withheld from any approved refund or credit.
12. Policy Exceptions
Any deviation from this Returns Policy or applicable RMA instructions may result in processing delays, additional fees, partial credit, or refusal of the return.
ITGearHub reserves the right to assess return eligibility based on the product, transaction, manufacturer requirements, supplier restrictions, and circumstances of the return.
13. Contact Information
For return requests or questions regarding this Returns Policy, please contact:
ITGearHub Technologies Inc.
Suite 700 - 6733 Mississauga Rd
Mississauga, ON L5N 6J5
Canada
Phone: (365) 990-2020
Email: sales@itgearhub.ca
Website: www.itgearhub.ca